Employee benefits provider, Busy Bees Benefits is delighted to have maintained its ISO 9001 Quality Management Standard.
ISO 9001 is based on a number of quality management principles including a strong customer focus, leadership, internal processes, effective decision making and continual improvement.
Maintenance of the standard demonstrates Busy Bees Benefits’ commitment to customers, ensuring they receive good quality service which is clear and consistent.
John Woodward, MD of Busy Bees Benefits, said: “Great customer service has always been at the heart of the Busy Bees ethos. Maintenance of this standard shows that our staff understand current and future customer needs, meet customer requirements and strive to exceed customer expectations. The results of our recent customer survey also bear this out. We provide employee benefits to over 5000 organisations and 99.5% of respondents said they were happy with the customer service they received. We are proud of this achievement and will continue to do everything we can to provide the best possible service.”
For further information, please visit www.busybeesbenefits.com