
Employee benefits provider, Busy Bees Benefits is delighted to have maintained its ISO 9001 Quality
Management Standard.
ISO 9001 is based on a number of quality
management principles including a strong customer focus, leadership, internal
processes, effective decision making and continual improvement.
Maintenance of the standard demonstrates
Busy Bees Benefits’ commitment to customers, ensuring they receive good quality
service which is clear and consistent.
John Woodward, MD of Busy Bees Benefits,
said: “Great customer service has always been at the heart of the Busy Bees
ethos. Maintenance of this standard shows that our staff understand current and
future customer needs, meet customer requirements and strive to exceed customer expectations. The
results of our recent customer survey also bear this out. We provide employee
benefits to over 5000 organisations and 99.5% of respondents said they were
happy with the customer service they received. We are proud of this achievement
and will continue to do everything we can to provide the best possible service.”
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