Thursday, 21 November 2013

Busy Bees Benefits Receives Ringing Endorsement

Busy Bees Benefits has just completed the 2013 customer survey for its childcare voucher service and is delighted with the response. Views came flooding in from employees, employers and childcare providers.

Employees were overwhelmingly positive about their customer experience, with 97% saying they would recommend our childcare vouchers to other parents.

Busy Bees Benefits knows that working parents are busy people and wants to make the process of paying for their childcare as easy as possible, so were delighted to hear that 96% of employees found their Busy Bees Benefits online Childcare Voucher account very easy or relatively easy to use.

99% of employees were happy with the customer service they received, and 83% rated it as excellent.

Employers offering Busy Bees Benefits childcare vouchers to their staff said that their registration to the scheme was handled well (98%), their online account was easy to use (96.8%) and that our service is above average or excellent (92%). In fact the user-friendly, online account and customer service were the two top scorers amongst employers’ favourite things about Busy Bees Benefits. 97% of employers said they would be likely to recommend Busy Bees Benefits to other companies.

Amongst childcare providers being paid with Busy Bees Benefits childcare vouchers, 94% said they would recommend them to parents and other carers.

Busy Bees Benefits is always striving to improve to maintain standards such as ISO 9001 and uphold our standing for customer service, having been shortlisted for two awards in 2013 for customer service and service provision.

CEO John Woodward said: “We conduct these surveys because we care about our customers’ opinions and are not afraid to hear suggestions and criticisms. We are delighted with the responses we have received and will continue to build on the great service Busy Bees Benefits has developed over the last three years.”

Busy Bees Benefits conducts regular customer surveys and is delighted to receive any suggestions, questions or comments at any time. Email or call 0330 333 9100.

1 comment:

  1. Good to see this info here, That's truly very helpful for me, Thanks..