Thursday, 30 January 2014

Busy Bees Benefits Maintains Quality Management Standard

Employee benefits provider, Busy Bees Benefits is delighted to have retained its ISO 9001 Quality Management Standard.

ISO 9001 sets out the requirements of a quality management system and is based on a number of quality management principles including a strong customer focus, services which consistently meet customer’s requirements, leadership, internal processes, effective decision making and ensuring that quality is consistently improved.

Head of Operations, Louise Wesley said “The auditor was impressed with all aspects of our business and how we “plan, do, check and act”. Maintenance of this rigorous standard demonstrates Busy Bees Benefits’ efficiency and effectiveness and our commitment to customers, ensuring they receive good quality service which is clear and consistent.”

The company was audited in January 2014 by an independent auditor who confirmed that the company’s quality management system is working well.

John Woodward, MD of Busy Bees Benefits, said: “We are proud to have maintained this rigorous standard. Great business practice and customer service is at the heart of everything we do. The results of our recent customer survey also bear this out. We provide employee benefits to over 7000 organisations and 96.8% of respondents said they would recommend Busy Bees Benefits to others. We will continue to do everything we can to provide the best possible service.”

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1 comment:

  1. Thanks for sharing this- good stuff! Keep up the great work, we look forward to reading more from you in the future!